- Refunds are given in the form of a check. Refunds take three to four weeks to process.
- A refund or transfer must be requested before the first class of programs that meet five times or less.
- Refunds and transfers must be requested before the second class for all other classes.
- Transfers requested after the first class will be prorated and patron pays the difference of the new class.
- Refunds are issued to the head of the household of the person registered for the class.
- A $10 service fee with be withheld on all patron requested refunds. Only one $10 service fee per household will be charged when making multiple refund requests at the same time. Refunds are prorated if requested after the first class.
- No refund will be issued if the amount due after the service fee and prorated amount is less than $5.
Refund Policy Exceptions
- Swim/Tennis Lessons: Refunds and transfers must be requested 5 days before the start date of the class. A $10 transaction fee is assessed for any refunds.
- Medical Emergencies: Refunds granted on a case-by-case basis with medical verification and supervisor approval.
- One-Day Trips: A $10 service fee is withheld on all patron requested refunds, plus costs incurred.
- Extended Trips: Cancellation insurance is recommended. Refund subject to tour company refund policies.
- Senior Golf Leagues: Registration fee (less $10 service fee) is refundable through April 1. Contact league directors regarding greens fee refund policy.
- Senior Gardens: No refunds after the date specified in the senior newsletter.
No Phone or Fax Registration
Unless specified in the individual course description.
Online Registration
Register online for most of the classes listed unless they indicate mail in only with an envelope next to class description. If you forget your household number you can click on the above webpage to have a reminder sent to the email on your account. Or you can call the Recreation Department for your number (248.524.3484)
Payment
Payment for classes will be accepted in the form of check made payable to: City of Troy, master card or visa. Cash is accepted only when registering in person. Past due recreation fees for the household must be paid in full in order to register for other Recreation programs.
Non-Sufficient Funds Fee
There is a $25 fee for all check, charge and debit transactions returned for reasons of non-payment.
Confirmation
We will mail a confirmation to you as soon as your registration has been processed. This will take seven to ten days after we begin processing registrations. No phone calls, please. If your first choice and alternates are filled, your check will be returned. If paying by check and some of your classes are full, your balance will be refunded by check which will take three to four weeks to process.
Waiting List
Registrant will not be placed on a wait list for first choice if alternate choice is available. Classes may
be added depending on demand.
When payment is a problem
It is the policy of the Troy Recreation Department that no child in Troy be excluded from a program because of inability to pay the fee. Confidential application may be made to the Recreation Director, and if a hardship exists, the applicant may be granted a free scholarship, reduction in fee or payment plan. Please call Jeff Biegler at 248.524.3484 for scholarship information. Please note: We are not able to waive fees for some programs and special facilities.
Program Cancellations
Programs will be cancelled three days prior to the start date if enrollment is insufficient, unless otherwise noted. You will be contacted by phone and receive a full refund by mail. Register early!
Falsification of Information
Participants falsifying information will be dismissed from the program and no refund granted.
Where to find us
City of Troy
Recreation Department
3179 Livernois, Troy MI 48083
office phone: 248.524.3484
http://www.troymi.gov/parksandreconline
Registration Hours
Holiday Closures
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
New Years Day
