FAQ - Parks & Recreation
Parks & Recreation's Web Site
+ Golf Division
+ Seniors
+ Community Center - Facility
+ Community Center - Preschool
+ Community Center - Recreation Areas
+ Community Center - Indoor Aquatics
+ Family Aquatic Center
+ Nature Center
Golf Division
Where are your courses located?
Sylvan Glen is located at 5725 Rochester Road, ½ mile south of Square Lake Road. From I-75, take the Rochester Road exit, go north 2 ½ miles, course will be on the west side of the road. Call 248.619.7600 for further information.
Sanctuary Lake is located at 1450 East South Boulevard, between Dequindre and John R roads. From M53 take the Dequindre exit and turn left; make a right at the first light at South Boulevard, course will be ½ mile on the south side of street. Call 248.619.7600 for further information.
Can I play even though I am not a Resident of Troy?
Yes, Sylvan Glen and Sanctuary Lake are available to everyone. There is no restriction on when non-residents can play. We do offer a discount on greens fees for residents of the City of Troy.
Sanctuary Lake Rates
Sylvan Glen Rates
How far in advance can I book a tee time?
Tee times can be booked 10 days in advance by phone or online. We allow only two times per person. For any groups larger than eight players please see our outing and special event page.
How do I book an outing?
Outings can be booked up to one year in advance. For Sylvan Glen please contact Frank Dascenza at 248.619.7669 and for Sanctuary Lake please contact Aaron Spokaeski at 248.619.7673.
Sanctuary Lake Outings
Sylvan Glen Outings
Can I get my league to play at a City of Troy course?
Sylvan Glen is currently filled with leagues but we are always taking interested leagues and adding them to our wait list. For more information contact Frank Dascenza at 248.619.7669. Sanctuary Lake is currently accepting leagues. For more information contact Aaron Spokaeski at 248.619.7673.
Sanctuary Lake Leagues
Sylvan Glen Leagues
What are your rates?
We offer two rate structures, one for residents of Troy and one for non-residents. Please see our rate pages for more information.
Sanctuary Lake Rates
Sylvan Glen Rates
Do you offer senior rates?
Yes, we offer senior rates for individuals over the age of 62. We offer senior rates for residents and non-residents.
Sanctuary Lake Rates
Sylvan Glen Rates
Do you have a handicap cart?
Yes, we have a handicap cart available at both golf courses.
Do you have a practice facility?
YYes, we have a practice facility at Sanctuary Lake. The practice facility consists of a 70- station driving range, a putting green, and a short game green featuring a bunker. Sylvan Glen has a practice putting green.
Practice Facility
Do you offer lessons?
Yes, we have an academy at Sanctuary Lake offering a variety of individual and group lessons for all ages.
Do you offer food concessions?
Yes, Camp Ticonderoga at Sylvan Glen and Pipers's Pub at Sanctuary Lake.
Do you sell merchandise in your pro shop?
Yes, both Sylvan Glen and Sanctuary Lake offer a full line of merchandise for all golfing needs.
Can I bring alcohol out on to the course?
Alcohol is available to go out on the course at both Camp Ticonderoga at Sylvan Glen and Piper's Pub at Sanctuary Lake. Players cannot bring alcohol from offsite onto the courses.
Can I play alone?
We do allow players to go out on the course as singles if the tee sheet allows availability. The course does reserve the right to pair all players up to allow as many players the availability to play as possible.
Can my group play as a five some?
No, we do not allow five-somes out on the courses at anytime.
Can I have someone just ride with me during my round?
Yes, but anyone on the course must pay a greens fee to be out on the course, and that person counts as a member of the group.
SENIORS
Do I need to live in Troy to participate in Troy's senior citizen programs?
All senior programs are open to non-residents with the following exceptions: Residents only for Troy Medi-Go Plus transportation, gardens, home chore program, SHARP home repair, and some free tickets as stated in the newsletter.
How old do I need to be to participate?
Fifty (50) is the minimum age for most programs and to receive the low-income scholarship. Spouses of any age are also welcome. The minimum age for the federally funded lunch, Medi-Go transportation, Community Center recreation senior membership and the golf discount at Sylvan Glen and Sanctuary Lake is 60.
Do I need to join as a member to participate in senior programs?
No. There is no membership fee.
Is the Senior Center accessible?
Yes. The Community Center is fully accessible.
What level of assistance do you provide for seniors attending programs at the Community Center?
Persons with disabilities are welcome to participate in our programs. Program modifications and reasonable accommodations will be made. Please let us know in advance if you need special accommodations by contacting the ADA Coordinator at 248.524.3484. There are motorized wheelchairs available at most entrances to the Community Center. Seniors who need assistance at lunch will be served at their table. We do not provide adult day care at the Community Center.
Is the Center designed for frail elders or active seniors?
Both. We have participants ranging in age from 50 to 100 and the participants have a variety of interests and abilities.
If I don't drive, how can I get to the Senior Center?
Troy Medi-Go Plus provides door-to-door advance reservation service for Troy residents. Call 248-457-1100 up to seven days in advance.
How can I get more information?
Visit the Community Center, call 248.524.3484, or click here to see the senior citizen news. You may also receive the newsletter by mail for a nominal fee or pick up a free copy at the Community Center.
If I visit can I get a tour?
Yes. Senior program staff will be happy to give you a tour of the Community Center where most senior citizen programs take place and also can answer your questions about the program. Please call 248.524.3484 to reserve a time or just drop-in for a tour.
What are your hours and how do I get there?
The Community Center is open Monday-Friday from 8 am - 8 pm and Saturday from 8:30 am - 12:30 pm. The Community Center is located at 3179 Livernois, just north of Big Beaver on the west side of Livernois. Most senior programs take place at the Community Center.
What type of transportation do you use for trips?
Troy School buses are used for nearby trips. Generally, if a trip is more than one hour away, a motor coach is used. The type of bus that we use for each trip is stated in the newsletter.
Are there volunteer opportunities?
Yes. More than 150 volunteers make an enormous contribution to the senior citizen program. Please click here for specific details about volunteer opportunities and to download a volunteer application.
How is the senior program funded?
The program is funded through the City of Troy's general fund and program fees. Contributions by local businesses, foundations, and individuals are also accepted.
What housing facilities for senior citizens are available in Troy?
Independent Living:
Bethany Villa, 1680 Jackson Dr, 248.689.5838
Troy American House, 2300 Grand Haven, 248.589.3555
920 On the Park, 920 John R, 248.588.7611
Oakland Park Towers II, 930 John R, 248.585.9340
Assisted Living:
Clare Bridge of Troy (memory impaired), 4900 Northfield Parkway, 248.267.9500
Wynwood of Troy (primary assistance), 4850 Northfield Parkway, 248.952.5533
Sunrise Assisted Living, 6870 Crooks Road, 248.293.1200
Troy Community Center - Facility
How are groups reserving rooms classified for billing purposes?
There are two general classifications used to determine the rental rate for groups who wish to reserve meeting rooms in the Community Center.
Troy Business/Resident:
A 10% discount on the room reservation fee applies to any business located within the Troy city limits or Troy resident applying for a reservation.
Non-Profit Resident Group:
Any reservation made by a resident who is the individual contact for a non-profit tax exempt corporation (must supply a 501 (C) tax exempt certificate) will receive a 50% discount. These resident non-profit groups are permitted to use listed AV equipment for no charge, however, must pay for services such as a direct internet connection, phone line connection, copies and linen.
When reserving a room, does the set up and take down time need to be included in the time requested for the room reservation?
Because there is a high demand for space in the Community Center, reservation requests must include the time the group needs for any special set up or take down tasks and it will be billed the same as the quoted hourly room rate. A group would not need to account for the time needed by the facility to set up the tables and chairs, but would need to include the time the first person needs to get into the room and the last person leaves at the conclusion of the event.
What is the policy for food being served at an event in the Community Center?
Groups have the ability to order food or beverages through the "preferred" caterer (ENCORE! Catering, 248.770.5756), select a caterer of their own choice or carry in food on their own. If the "preferred" caterer is selected, the group will receive a 35% discount on the room rental rate if certain conditions are met. Additional charges apply for outside caterers or food carried in. The kitchen facility is only available for the "preferred" caterer.
How far in advance can a room be reserved?
Reservations for one-time special events can be made 18 months in advance. The reservation process for all other regular meetings runs for a calendar year, September 1 to August 31. Groups that have met in the facility on a regular basis during the year will be given priority to reschedule their reservations for the upcoming year during the month of May.
What are the operating hours of the meeting rooms in the Community Center?
The meeting rooms can be reserved at regular rental prices during the following times:
Monday-Friday: 8 am-8 pm
Saturday: 8:30 am - 12:30 pm
The facility is available to rent before and after normal business hours but an additional hourly rate of $15 will be added to the regular hourly rate for extra staff deemed necessary to supervise the event.
How can a room be reserved in the Community Center?
1. Submit a room reservation form with the $30 room deposit ($60 for Banquet Room 304 and 305) to the Parks and Recreation Department at least two weeks in advance (one month in advance for after hour rentals). Telephone reservations are not accepted but questions regarding availability can be determined by calling 248.524.3484.
2. The reservation form will be processed within 24 hours during normal business days and a confirmation will be emailed or mailed to the contact person.
3. If a room is not available at the time specified, the contact person will be notified and asked for an alternative date.
4. An event coordinator will make contact approximately one week prior to the meeting to coordinate set up needs and the method for final payment.
What are my responsibilities in terms of room cleanup?
The clean up period should be included in the rental time and include restoring the room to its original condition. This entails removing all decorations, trash, food and debris from the room or placing them in the supplied trash receptacles. Facility staff will vacuum the carpet and wipe down the tables. Charges related to cleaning, carpet spills or damages to the room or grounds will be charged to the rental representative. Staff is available to inspect the room after the event if you have any questions.
What fees are associated with renting a room?
The fees associated with renting a room are listed hourly and vary based on the size of the room and residency status of the group/business. There are also charges for renting audio visual equipment, staffing and serving food at events. Refer to the Room Rental Information form and Food Policy for more information.
Can I tour the facility to view the rooms?
The Community Center is open seven days a week and patrons can visit the facility to view the rooms at any time. To ensure the room is available for viewing, please stop by the Administrative Desk or call 248.524.3484 for an appointment. Visit here to view pictures of the facility: Room Map
Does the Community Center supply table linens?
The Community Center does supply table linens. Please contact the Community Center for pricing.
Can I advertise my events at the Community Center?
The Community Center allows groups who rent the meeting rooms to post a flyer on the kiosk near the Main Entrance. The flyer should be given to staff for posting. Room signs will be prepared and posted outside of the room on the day of the event. There are three electronic boards at each of the entrances that will list the daily events and room assignments. Temporary directional signs may be posted outside the facility according to the Troy Sign Ordinance. Due to the number of other events in the facility that take place simultaneously, free standing signs are not permitted inside the Community Center.
Will someone be available to assist with audio visual equipment issues?
Community Center staff will set up the audio visual equipment that is requested but the group is responsible for knowing how to operate the equipment. If a group wants to test the equipment in advance, please speak with your event planner to make arrangements. The Community Center rents a wide variety of equipment including computer projectors, microphones and television/dvd/vcr units but does not have laptops available. Refer to the Room Rental Information for the rental prices.
Troy Community Center - Preschool
Does my child need to be potty trained for Rainbow Preschool (ages 3-5 yrs)?
Yes- all preschoolers in the 34-week program must be potty trained. The use of disposable undergarments is not permitted.
Does Rainbow Preschool have Before/After School Care?
No, we do not offer before and after care. Our class length is 2 1/2 hours. Children should be dropped off and picked up promptly. Late fees will be imposed for consistent tardiness in pick ups.
What is your discipline policy?
Children will be prevented from harming themselves, other children, adults and equipment. This will be done in the most positive manner possible and in such a way as the help children develop self-control, self-direction and self-esteem. The instructors use what we call R & R method: remove the child from the undesirable situation and redirect the child's attention. Occasionally, the "time out" method will be used after the instructors have spoken to the child several times. Parental involvement is used if needed.
Does my child need to bring a snack?
Rainbow Preschool provides the daily snack unless it is a special holiday party day. A child is welcome to celebrate his/her birthday with the children in his/her class by providing the snack for that day. Parents are instructed that Rainbow Preschool is a peanut-free environment and any snack with peanuts or traces of peanuts will be sent home.
If my child needs to withdraw from class, can we get a refund?
This policy only pertains to our 34 week Rainbow Preschool program participants. If a parent decides to withdraw a child from Preschool we will be using this policy:
- Prior to school starting: 100% refund minus $10 service charge
- 1 day - 2 weeks of classes: 75% of fees minus $10 service charge will be refunded
- 3 - 34 weeks of classes: There will be no refunds granted after 2 weeks of classes
A $10 service fee applies to all refunds and transfers. It takes approximately 3 weeks to process a refund and they are returned in the form of a check to the participant's home address.
When are tuition payments due?
When registering, a $55 non-refundable deposit is required. The tuition is made in three payments due in July, November and February.
If there is inclement weather, how will I know if school is in session?
You may call the Parks and Recreation Hotline by 8:15 am for morning classes and 11:45 am for afternoon classes at 248.689.9756. If the Troy School District is closed, our program will be cancelled as well. This information is also posted on the weather updates page.
How will I know if my child is doing well in class?
In March, we will hold parent/teacher conferences to discuss your child and the progress he/she is making. If the teachers have any other concerns, they will address the issues with the parent individually.
Will there be field trips?
Yes, each class will have two field trips, one in the fall and one in the spring.
Will my child play outside at all?
Yes, we have a playground right outside our doors, designed specifically for our program. If the weather allows, we will play outside. Appropriate dress required.
Troy Community Center - Recreation Areas
Who is eligible to become a Troy Community Center Pass holder?
Different rates exist for Troy residents, employees who work in Troy and non-residents but all are eligible to purchase many of the recreation passes at the Community Center. All passes require proof of residency and/or employment verification in order to obtain a discounted rate.
How much does it cost to be a pass holder?
There are many different pass categories - annual, monthly, and daily. Please consult the pass rates on the Community Center web page
At what age can my child workout in the Fitness room?
Anyone 14 years of age and older is allowed in the Fitness Room. We will also allow a child who is 13 to workout providing they attend one of our fitness room orientations.
Are fitness classes included with my pass?
A select list of classes are included in our Fitness Passport Pass. These classes are not included in the Unlimited Recreation Pass.
Why is there a 30-minute max on cardio equipment?
Occasionally throughout the year the fitness room experiences a larger than normal volume of pass holders. During these times we ask that workouts be kept to 30 minutes per machine if others are waiting. Once your 30 minutes is up you are welcome to move to another machine.
How do I cancel my recreation pass?
Annual passes and the prepaid portion (4 months) of a recreation pass are non-refundable. Annual pass holders will be sent a letter during the final month of membership and given the option to renew. If the pass holder does not wish to continue their membership, then they do not need to respond and their pass will automatically expire. For pass holders who pay monthly through our EFT process, they must complete a cancellation request 30 days before the EFT billing date to prevent their account from being charged for the upcoming month. The EFT billing date is on or about the 15th of the month. Your checking or credit card account will continue to be charged until the cancellation request is submitted. Telephone or verbal instructions are not considered official requests.
What is the NSF fee?
The City of Troy charges a NSF fee of $25 for any financial transaction that is returned by your bank as unpayable. This would include checks or EFT transactions involving your bank account or credit card. Please notify the Parks and Recreation Department if your account number or credit card's expiration date changes by completing a new EFT form as soon as possible. This will help ensure that you will not be charged an NSF fee.
Who is eligible to use the family locker room?
Children under 10 with a parent/guardian or an individual of any age requiring special attention may use the family locker room. Everyone must be clothed at all times in the locker and shower areas but can undress in the secure changing rooms.
What do I do with my purse, wallet, keys or any other personal items when I am using the recreation areas?
Locker rooms are available to secure personal items anytime the Community Center is open. For security and safety reasons, our staff will ask that you secure your personal items in the locker room if you bring your purse or bag into our recreation areas. Padlocks must be removed by the end of the business day. Padlocks can be purchased at a machine in the vending area. There are also a limited number of lockers that can be rented for $72/year.
Does the Community Center have an Automated External Defibrillator (AED)?
There are three units and they are located at the Control Desk, Indoor Pool Office and Administrative Desk. Trained staff is available to administer First Aid and CPR including AED when the facility is open.
What is the benefit of being a pass holder?
Discount on Kids Korner fees
Discount on Massage fees
Discount on Personal Trainer fees
Discount on Community Center Birthday Party Packages
Troy Community Center - Indoor Aquatics
Do I need to supervise a child who is 8 but behaves like a 13-year-old?
Yes, children under the age of 10 must be supervised in the aquatic area by an individual 16 years of age or older. If the child is under 52 inches they must be directly supervised in the water by an individual age 16 or older. The Troy Community Center staff is trained to prevent accidents and provide care in the event of an emergency.
Can I bring floatation or safety devices into the Troy Community Center pool?
For safety reasons they are not allowed.
Are the pools heated?
Yes, we regulate the main pool at 82-84 degrees and the therapy pool at approximately 88-90 degrees.
Can we bring food and drink into the pool area?
For safety reasons, only water bottles are allowed into the pool area.
Does my child have to be potty trained to swim?
Children that are not potty trained are welcome to swim. Approved swim diapers and rubber pants are required.
What are the restrictions for the slides?
Slide users must be 42" tall and able to swim to the stairs unassisted. A swim test may be required. For children age 10 and under a slide is available in the kiddy area.
FAMILY AQUATIC CENTER
Do I need to supervise a child who is 8 but behaves like a 13-year-old?
Yes, children under the age of 10 must be directly supervised in the water by and individual 16 years of age or older. The Troy Family Aquatic Center staff is trained to prevent accidents and provide care in the event of an emergency.
What are the restrictions for the body and tube slides?
Slide users must be 42" tall and able to swim to the stairs unassisted. A swim test may be required. For children age 10 and under a slide is available in the kiddy area.
Does my child have to be potty trained to swim?
Children that are not potty trained are welcome to swim; approved swim diapers and rubber pants are required. Swim diapers may be purchased at the admission window on a limited basis. For sanitary reasons we request diapers be changed in the bathhouse and not on the pool decks. Refunds will not be issued for unforeseen water contamination. It is suggested parents encourage children to use the rest rooms regularly. During busy days management will clear the pools for mandatory breaks.
We would like to bring our own food, where can we eat?
A covered picnic area is available outside the Aquatic Center. No outside food or drink is allowed inside the Center. A concession area is available inside the Center for food and drink items.
Can I bring toys, floatation or safety devices into the Aquatic Center?
For safety reasons they are not allowed.
Is there shade at the Aquatic Center?
Yes, an area in the main pool and the kiddy section is shaded. We recommend sunscreen and sun protection to make your day fun and safe. Don't forget your towels and sunscreen!
Are the pools heated?
Yes, we regulate the temperature at approximately 78 degrees.
Can non-residents pay the resident rate if they attend with a resident?
Only residents with proof of residency will receive the resident rate. Entry is available to non-residents at separate rates.
Nature Center
Where is the Nature Center located?
The Nature Center is located in the City of Troy, Michigan, at 6685 Coolidge Highway. Map of Nature Center (MapQuest). We are about 3/4 of a mile north of Square Lake Road or about 1/4 of a mile south of South Boulevard. From I-75, take the Crooks Road exit, go north to Square Lake Road, turn west on Square Lake and go 1 mile to Coolidge Road. Turn north on Coolidge and travel until you see our sign. Call the Troy Nature Society at 248.688.9703.
What is at the Stage Nature Center?
Check out the Troy Nature Society website for more information.
SPORTS
Can non-residents participate in Troy ADULT athletic leagues?
Yes. Each adult team is permitted to have non-residents on their roster. Non-residents working in Troy are considered Troy employees and do not count as a non-resident (after providing proper verification). Non-residents that do not work in Troy can participate in adult athletic leagues and are required to pay an additional fee (no limit per team). Please see specific sport descriptions for further details.
Can non-residents participate in YOUTH athletic programs?
Non-residents are permitted to participate in department sponsored youth athletic programs.
Can a person be a volunteer coach without having a child in the program?
Yes. Troy Recreation will assign teams to individuals without a child playing after coaches/parents are assigned teams accordingly. A background check will be performed on all volunteers involved in programs.
Can a child participate in Recreation sports and school sports at the same time?
No. A child may register and be listed on a Parks and Recreation roster while participating on the school team, but participation in both programs at the same time is a violation of MHSAA rules.
Can my child play with their friend's team?
Teams are formed based on neighborhood/school basis. Your home's location is key to where you are placed. No guarantees are made to accommodate requests.
Can a coach be requested?
No. Children are placed on teams based on school attending and neighborhood areas. There may be times when some neighborhoods/sub divisions are split or combined based on registration numbers.
How are teams formed?
Teams are based on neighborhood/school basis. Some neighborhoods may also be divided if more players register than the maximum for a team, thus two teams or more may be formed from a neighborhood. Some schools may also be combined to maximize team numbers.
How can I guarantee playing on a team with my school mates?
All youngsters that sign up by the initial registration deadline will be assigned to a team in their neighborhood/school area. Some neighborhoods may also be divided if more players register than the maximum for a team, thus two teams or more may be formed from a neighborhood. Some schools may also be combined to maximize team numbers. We do not guarantee that children will be placed on a specific team, but they will be with some school mates if they sign up by the initial deadline.
GENERAL
How much does it cost to be a pass holder?
There are many different pass categories - annual, monthly, and daily. Please consult the pass rates on the
Community Center
Do you offer Birthday Party packages?
Birthday party packages are offered throughout the year at the Community Center and Nature Center; and during the summer months at the Troy Family Aquatic Center.
What are your open swim times?
At the Community Center, open swim times vary from quarter to quarter. Special times are also offered during school breaks, holidays, and during the summer.
